- Return with courier - always free of charge
- Return in store - always free of charge
Remember that you have 30 days to return your order, starting from the day of delivery.

1. If you placed the order as a registered user, access your personal area, click on "My Orders," select the order you want to return, and click on "Return." If you placed the order as a guest, access the area reserved for non-registered users at https://www.ovs.it/tracking and proceed with the return request directly from there.

2. Select the order you want to return and clicking on "Return." Select the items you want to return, the quantity and the reason.

3. Following your return request, you will receive an email confirming the start of the return procedure

After starting the online procedure:

1. Book the pick up of your order directly from the return request page, or call the Poste Italiane courier at 803.160 or 06.4526.3160 (from mobile phone only) or book the pickup of your return here: https://www.poste.it/prenota-ritiri/index.html#!/iniziare . Please specify that you want the courier to pickup the parcel at a fixed address and that you already have a return label. Then specify the address for the pickup, the tracking code of the return label and the OVS customer code 845534.

2. Prepare the return using the box cotaining the order. After that, stick on the box the return label you found inside the box; if you cannot find it, you can download it from your Personal area in the "Orders" section.

3. The refund for a return will be processed only after all the checks related to the returned order have been completed and have had a positive outcome. These checks include the return request period, which must be made within 30 days from the receipt of the package, and the conformity of the returned items. After these checks, you will receive an email confirming the acceptance of the return request.

1. If you placed the order as a registered user, access your personal area, click on "My Orders," select the order you want to return, and click on "Return." If you placed the order as a guest, access the area reserved for non-registered users at https://www.ovs.it/tracking and proceed with the return request directly from there.

2. Select the order you want to return and clicking on "Return." Select the items you want to return, the quantity and the reason.

3. Following your return request, you will receive an email confirming the start of the return procedure

After activating the online procedure:

1. Go to a direct OVS store with the items you wish to return and provide your order number

2. In store, the staff will verify the conformity of the items and the sum you paid for them, net of discounts and promotions

After these checks, you will receive an email confirming the acceptance of the return request. The refund will be visible on the payment method you used when placing the order within 2-3 working days.
Please remember that in the OVS Kids stores it is possible to return only items of the kids collection.

No, it is not possible to exchange a product purchased on the OVS.it website. However, you can return your purchase by activating the return procedure and receive a refund of the payment made for the purchase, with no additional cost.

No, it is not possible to return underwear and perfumery items. You can return them only if their package is undamaged and sealed.

You have up to 30 days from the receipt of the package to request a return for your online order.

The return label can be found inside the box containing your order.

You can download the return label directly from the Orders section, after completing the online return request. Just click on "Download return label" and the return label will be sent to your email. It is not necessary to log in.

1.For orders paid with credit card the refund will be issued on the credit card used when placing the order. The refund will be visible within 5-10 working days after you receive the email that confirms that your refund was accepted
2.For orders paid on delivery (Cash on Delivery), the refund will be made by bank transfer. To receive the refund for Cash on Delivery orders, you will need to proceed with the return request by accessing your reserved area on our website, or, in the case of a guest order, registering your return in the dedicated area for non-registered users: https://www.ovs.it/tracking. At the end of the procedure, you will be asked to enter your bank details for the refund. The refund will be visible within 10 business days from the acceptance of the return.
3.For orders with mixed payment methods (OVS Gift Card + credit card or PayPal), the refund will be made with an OVS Gift Card up to the original value of the used Gift Card. If the remaining refund amount exceeds the Gift Card value, it will be refunded to the credit card or PayPal.

The refund for a return will be processed only after all the checks related to the returned order have been completed and have had a positive outcome. These checks include the return request period, which must be made within 30 days from the receipt of the package, and the conformity of the returned items. After these checks, you will receive an email confirming the acceptance of the return request.

If your purchase was made using a coupon/discount code, the amount of the discount will not be refunded. The refund will only be related to the difference between the value of the purchase made and the value of the discount you had received.

For Cash on Delivery orders, before going to the store, you will need to proceed with the return request by accessing your reserved area on our website, or, in the case of a guest order, registering your return in the dedicated area for non-registered users: https://www.ovs.it/tracking. At the end of the procedure, you will be asked to enter your bank details for the refund, which will be made by bank transfer for Cash on Delivery payments. Afterward, you can go to the store where the conformity of the products you wish to return and the amount actually paid, net of any discounts and promotions applied to the order, will be verified. At the end of the transaction at the cash desk, you will receive an email confirming the acceptance of your return. The refund will be visible within 10 business days from the acceptance of the return.