1. If you placed the order as a registered user, access your personal area, click on "My Orders," select the order you want to return, and click on "Return." If you placed the order as a guest, access the area reserved for non-registered users at https://www.ovs.it/tracking/ and proceed with the return request directly from there.

2. Select the order you want to return and clicking on "Return." Select the items you want to return, the quantity and the reason.

3. Following your return request, you will receive an email confirming the start of the return procedure

After starting the online procedure:

1. Book the pick up of your order directly from the return request page, or call the Poste Italiane courier at 803.160 o 06.4526.3160 (from mobile phone only). Please specify that you want the courier to pickup the parcel at a fixed address and that you already have a return label. Then specify the address for the pickup, the tracking code of the return label and the OVS customer code 845534. As an alternative, you can book the pickup of your return also here: https://www.poste.it/prenota-ritiri/index.html#!/iniziare

2. Prepare the return using the box cotaining the order. After that, stick on the box the return label you found inside the box; if you cannot find it, you can download it from your Personal area in the "Orders" section.

3. The refund for a return will be processed only after all the checks related to the returned order have been completed and have had a positive outcome. These checks include the return request period, which must be made within 30 days from the receipt of the package, and the conformity of the returned items. After these checks, you will receive an email confirming the acceptance of the return request.

1. If you placed the order as a registered user, access your personal area, click on "My Orders," select the order you want to return, and click on "Return." If you placed the order as a guest, access the area reserved for non-registered users at https://www.ovs.it/tracking/ and proceed with the return request directly from there.

2. Select the order you want to return and clicking on "Return." Select the items you want to return, the quantity and the reason.

3. Following your return request, you will receive an email confirming the start of the return procedure

After activating the online procedure:

1. Go to a direct OVS store with the items you wish to return and provide your order number

2. In store, the staff will verify the conformity of the items and the sum you paid for them, net of discounts and promotions

After these checks, you will receive an email confirming the acceptance of the return request. The refund will be visible on the payment method you used when placing the order within 2-3 working days.
Please remember that in the OVS Kids stores it is possible to return only items of the kids collection.